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RESUME
Ellen Faden
(415) 342-1552
EXPERIENCE
Curriculum
Design and Presentations:
Dynamic
Web Publishing: UC Berkeley Extension, Summer 2009
Making Heads or Tails of Web 2.0, California League of High Schools,
January, 2009
Teaching:
English
Instructor, Los Medanos
Community
College, January 2007 - June 2007
English
Instructor, Solano Community College, August 2007 - present
I teach 5-credit sections of Remedial English, and taught one section
of Literature 2 in the fall.
60%
8th grade Provisional English Teacher
with the Vallejo Unified School
District; Substitute Teacher
with Napa and Fairfield-Suisun Unified School Districts; on-call
substitute with the California STAR Program, August 2006 - present
I teach 2-periods of 8th grade strategic English every day, and
substitute teach during school breaks.
General
Ed College Instructor,
Western
Career College, January 2006 - June
2006
I taught English, Math 1, Algebra, Interpersonal Communication,
Psychology,
Ethics, and Supervision, using texts and accompanying multimedia
materials
to deliver substantial and creative classes.
CAHSEE
ELA Tutor, Kaplan, February
-
March, 2006
Taught an 8-week Saturday
morning CAHSEE review class to high school seniors. My class ranked
highest in
attendance in this program.
College
Instructor of Remedial
English
Composition, part-time - Ohlone
Community College, 1 1/2 years, 1984-1985
Religious
School Teacher, part
time, 4
years (2 years 6th grade and 2 years 2nd
grade)
Technical
Instructor, full time -
Total
Technical Institute, 1/2 year,
1981-2
Developed coursework and taught a 6-month Introduction to Computers
class,
including computer architecture, programming languages, and Business
System
Analysis and Design.
Program
Assistant, 50% part time, Sunny Hills Services, Marin County,
CA,
January 2004 - February 2005
Managed a high school office, including
reviewing and maintaining community mental health and school district
records,
entering student attendance, overseeing employee timesheets, closing
and
warehousing records. I monitored funds, created correspondence,
maintained
office machinery, and coordinated calendars. I was proactive about
students'
needs and supported the therapeutic and educational staff. For
several
months while there, I
had an Internship at Black Cat Studio, where I repaired digital images
in Photoshop.
Technical
Writing, career spanned from 1976 to 2001, including:
Senior
Technical Writer, eGain,
August
2000 - March 2001
Maintained over 20
enterprise-level documents. Updated documentation for customer
relationship management (CRM) system with guis, application server,
gateways, and databases.
Documentation included: installation, users and systems guides for NT
and Unix,
HTML release notes, overview, and reports guide. I updated an API
guide. Moved a help system from RoboHelp to WebWorks. Acted as the
documentation project leader in engineering
meetings.
Contract
Technical Writer, Generic
Media, December 2000 - Feb 2001
Set up technical writing department. Purchased RoboHelp, implemented
single-sourcing to
generate hard copies, wrote TOCs, glossary, index, and QA test plans,
and organized
and ran meetings.
Contract
Technical Writer, QuantumShift, May 2000
- Aug 2000
Documented a Java-based telephone account management system,
including: HTML help specs, deploying the help system, developing a
glossary and
style guide, and updating the Getting Started guide. I supervised a
junior
writer, reviewed Java programs, and worked with QA on bugs found during
documentation testing.
Examples
of Software Used and
Familiarity with Software:
MS Office (Word,
Excel, Publisher, Works, Access) 2003, Windows XP, Framemaker 7,
RoboHTML and
RoboHelp 2002, FrontPage, .css, JavaHelp, XML, PhotoImpact, Painter
Classic,
Photoshop, FTP, Java applets, Publisher, Crystal Reports, Tabs, Legal
Solutions,
Lexis, DTE, Wordperfect, SnagIt, WebWorks, Visio, LViewPro, Visual
Source Safe,
Bugzilla
Examples
of Previous Documentation:
- EARS Technical Reference
Manual
(voice recognition system)
- Oracle
RDBMS Administrator's Guide (rewrote several chapters)
- IBM PL/I Manual
(wrote
chapter on C programming language)
Self-Employment:
1996
- present: Marin
Documentation
Group - This company does
technical and other writing and website design and development.
Presently editing a client's website.
EDUCATION
B.A. English, Studio Art Minor, State University of New
York at
Stony Brook, 1975
M.A. English, City College of New York, 1978, Editor-in-Chief of
Graduate Art and Literary Magazine, 2 years
Classes in Basic, COBOL,
PASCAL, Fortran, Java Applets, System Analysis and Design, and
Technical Writing
Paralegal Certificate, The Center for Legal Studies, 2002
eCertification, Teaching Online Courses, 2008
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